Store Policies



Saudade Baskets is concerned with the protection, security and privacy of the personal information provided since we are aware of the trust it places in us. We ask that you read the Conditions carefully before using the website


By using this website or placing an order through it, the customer is consenting to be bound by these Conditions.

The terms and conditions will be valid for all your future operations with Saudade Baskets and visits to

Saudade Baskets reserves the right to revise these terms and conditions. It is the customer's responsibility to read it periodically.

Its use on our website
By using our website and / or placing orders through it, the customer undertakes to:
- Use this website only to make legally valid inquiries or orders.
- Do not place any false or fraudulent orders. If, rationally, we can consider that an order of this nature has been placed, we will have authorization to cancel it.
- Provide us with your email address, postal address and / or other contact details, in a true and accurate manner. You also consent to the use of the information provided to contact the customer.

- If you do not provide us with all the necessary information, we will not be able to proceed with your order.
- When placing an order through this website, you declare that you are over 18 and have the legal capacity to enter into contracts.

Intellectual property
The customer acknowledges and consents that all copyright, trademark and other intellectual property rights on the materials or content that are provided as part of the website are, at any time, from Saudade Baskets or from those who granted us the license for its use. The customer may only use this material in the manner that is expressly authorized by us or by those who granted us the license for its use.
It is strictly forbidden to use documents provided on this website without our authorization (including, without limitation, the Saudade Baskets brands, logos, graphics, texts, photos, drawings, icons, images, data and software). You may not publish, duplicate or distribute the material to third parties without the prior consent of Saudade Baskets. You cannot modify the material in any way without prior authorization.

For press inquiries, please contact directly to or to +351 918803514

Links from
If our website contains links to other pages and materials from third parties, these links are provided for information purposes only, without any control over the content of those pages or materials. Therefore, we will not accept any liability for damage or loss due to its use.


Customer notifications should preferably be sent via our contact form or to

We cannot guarantee that the colors on are the color corresponding to reality. This depends, in part, on the color settings of your computer, monitor and also the fact that the reed, the raw material for all products present in our online store, is a dried and hand-dyed plant, and there may be some different shades of piece to piece.

Saudade Baskets does not guarantee that the website content is free from inaccuracies or typographical errors. We also cannot guarantee that all information is up-to-date. Saudade Baskets can, at any time, change the content of the website. While we strive to display the correct texts, images and prices on the website or online store, may contain inaccuracies.
Saudade Baskets cannot be held responsible for any damages arising from the use of or if you are unable to use it. We cannot guarantee, uninterruptedly trouble-free, and secure access to the website.


Saudade Baskets respects the privacy of its Users and is fully aware of the importance of preserving it. We are therefore grateful for the trust placed in us. It was in this sense that we created this privacy protection policy to ensure that the User knows what information we collect and how we use it.

This privacy protection policy developed applies to all our customers and visitors to our website, both current and previous. Thus, when visiting and / or using our website, you are committed to being bound by this privacy protection policy.

All personal information saved on site will be treated with the utmost care. The information we store will not be sold or used for other uses if it does not guarantee the best possible service for placing your order and delivering it to your hands.

Your data will only be used to inform you about important details to take into account about the orders you place on in order to have the best experience and service possible by Saudade Baskets.

Your personal data may be disclosed to third parties only when necessary to fulfill the purposes described above. If so, it is the carrier with whom we work that guarantees the delivery of your order, as well as other third parties who guarantee the smooth functioning of your order and experience.

If you want to know about special offers and other marketing opportunities related to the different divisions of Saudade Baskets, you must subscribe to our newsletters, you can do so at the bottom of the website

By subscribing to our newsletter you are allowing Saudade Baskets to use your data to send you marketing news about it so that you never miss any opportunity.

If you have registered at and wish to stop receiving any information from Saudade Baskets, you can request such a request from an email to Say your name and email address and a brief description of the subject in the email message - your data will be deleted from our list within the next 48 hours to your email.

All customers who pay by card when placing orders from are subject to validation checks. Saudade Baskets reserves the right to postpone any order if fraud is suspected.

For security reasons, we do not store any payment information in our database.

Saudade Baskets protects your personal information and credit card data provided to complete your online purchases through SSL Secure Shopping, a standard in security technology for establishing encrypted connections between the web server and the browser. This connection ensures that all data transferred is private and secure. SSL is the industry standard and is used on millions of websites to protect transactions made online. However, no Internet or e-mail transmission is always completely secure or error-free.


Therefore, you must take special care in selecting the information you send by e-mail.

The User undertakes to:
- Notify Saudade Baskets immediately of any unauthorized use of the User account, or any other breach of security;
- Ensure the exit of your User account at the end of each session.

Saudade Baskets cannot be held responsible for losses or damages arising from the failure of the User to comply with this clause.

In this Cookies Policy you will find information about the use we make of cookies and similar devices that are installed on the terminals of our customers and users. Occasionally, the use of cookies may be related to the processing of personal data, so we recommend consulting our Privacy Policy, available above, if you want information on how we use the personal data of our customers and users, on how to exercise your rights or the terminology we use to refer to our Platform (Website or Physical Stores).

What is a Cookie?
A Cookie is a small text file that a website, app or other platform stores on your computer, tablet, smartphone or any other similar device, with information about your navigation and use, such as a tag that identifies your device. Cookies are necessary, for example, to facilitate navigation and to understand how users interact with the platforms, in order to allow their improvement. They are also very useful for displaying advertising according to the user's preferences, as well as for other purposes described below. Cookies do not damage your computer or device.

When we talk about "Cookies" we also mean other similar technologies for installing and / or collecting information on your device (such as flash cookies, web beacons or bugs, pixels, HTML5 [local storage] and SDK technologies for app formats). In addition, the term "Cookies" is also applicable to the use of fingerprinting techniques, that is, techniques for combining information that help us identify your device. Occasionally, these technologies work alongside cookies that compile and store information, either to provide you with certain features or services on our Platform, or to provide you with third-party advertising that is compatible with your browsing.

This explanation is an overview of what is meant by Cookies, for informational purposes only. The specific Cookies we use are described in the cookie configuration panel, accessible on our Platform.



What types of Cookies are there?
This section provides an overview of the types of Cookies that can be used in an online environment.


Depending on their owner, Cookies can be classified into:

A. Own cookies: These are those that are sent to the user's computer or device from a device or domain managed by the publisher and from which the platform or service requested by the user is offered.


B. Third-party cookies: These are those that are sent to the user's computer or device from a device or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

Depending on their purpose, Cookies can be classified into:
A. Strictly necessary (technical) cookies: These are those that allow the user to navigate through a website, platform or application and to use the different options or services that exist in them, for example, to control traffic, identify data or the session, access to restricted sections or content, remember the elements of an order, make the purchase process of an order, manage payments, control fraud related to the security of the service, use security elements during navigation, request registration or participation at an event, store content for the broadcast of videos or sound, enable dynamic content (for example, animation loading a text or image) or share content via social networks. Technical cookies, being strictly necessary, are automatically downloaded whenever they are necessary to display the platform or provide the service requested by the user.

B. Functionality or personalization cookies: these are cookies that allow you to remember information so that the user can access the service or platform with specific characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to be display when the user performs a search, the appearance or content of the service depending on the type of browser used or the region from which the service is accessed, etc. Failure to accept these Cookies may result in slow website performance or poorly adapted recommendations.


C. Analysis cookies: These are those that allow quantifying the number of users, the sections visited on the platform and the way in which they interact with it, in order to perform the measurement and statistical analysis of the use made by the users, with the objective of introducing improvements, in function of the analysis of the usage data of the users of the platform or service.

D. Behavioral advertising cookies: These are those that store information about users' behavior, obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to show advertising according to it. These cookies allow the management, in the most effective way possible, of the advertising spaces that may be included by the publisher, directly or in collaboration with third parties.

What are Cookies used for on our Platform?
Cookies are an essential part of the functioning of our Platform. The main purpose of our Cookies is to make your browsing experience easier and more efficient. For example, they are used to remember your preferences (language, country, etc.) during navigation and on future visits. We also use our Cookies to continuously improve our services and the Platform, as well as to offer you personalized advertising according to your browsing habits.

The information collected in Cookies also allows us to improve our Platform through estimates of statistical data and usage patterns (number of visits, most visited sections, visit time, etc.) and to statistically know how users interact with the Platform , with a view to improving our services, adapting the Platform to your individual interests, accelerating research, etc.

Occasionally, we may use Cookies to obtain information that allows us to present, from our Platform, platforms or any other third party resources, based on the analysis of your browsing habits (products visited, sections consulted, etc.).

In any case, the Cookies we use never store sensitive information, such as passwords, credit or debit card data, etc.

How can I manage the use of Cookies on this Platform?

In the Cookies configuration panel, accessible at any time on our Platform, you can obtain all information about the Cookies used by this Platform, along with information about the purpose, duration and management (own or by third parties) of each one. of them, so that you can manage the activation and deactivation of the use of Cookies that are not strictly necessary for the functioning of the Platform.

Alternatively, if you are browsing the Internet, you can disable the use of Cookies in your browser. Here's how to do it on the most popular browsers:

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari

You can prevent the use of Cookies at any time.

You should bear in mind that both the management of the Cookies configuration panel, and the option to refuse Cookies, is specific to each browser you are using. Therefore, if you choose to configure Cookies in a way on one device and you want your option to apply in the same way to another device, you must activate the same option on that other device.

In addition, in relation to third party cookies used to display advertising based on your interests, you should bear in mind that certain third parties may be members of any of the following online behavioral advertising self-regulation programs, with the corresponding voluntary exclusion options:

• Network Advertising Initiative (NAI) -
• Google Analytics -

Who uses the information stored in Cookies?
The information stored in the Cookies of our Platform is used exclusively by us, with the exception of the Cookies identified in section 2 as “Third Party Cookies”, which are used and managed by external entities to provide us with services designed to improve our services and the experience of the user when browsing our Platform. Additional information available on the Cookies configuration panel, accessible at any time on our Platform.

For more detailed information on the treatment of your personal data in our collaboration with third parties and on the data that is the subject of international data transfers, see our Privacy Policy, available above, and the privacy policies / privacy settings of these third parties. employees, available on their respective platforms.


In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at or the following Alternative Consumer Dispute Resolution Entity:

CNIACC - National Center for Consumer Conflict Information and Arbitration

Address: Faculty of Law, Universidade Nova de Lisboa, Campolide Campus, 1099-032 Lisbon
Phone: 213 847 484


For more information see the Consumer Portal at


Payment methods

Payment at online store can be made using Credit Card, PayPal, ATM Reference and MB WAY.

Price and Payment
The price of each product will be the one that is stipulated, at each moment, on the website, except in the event of a value error. Although we try to ensure that all prices on the page are correct, errors may occur. If we detect an error in the price of any of the products that the customer has ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or to cancel it. If we are unable to contact the customer, the order will be canceled and the amount paid will be refunded in full.

We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent the Shipping Confirmation) even though it is not an obvious and unmistakable error.

Prices can be changed at any time, but (except under the terms previously established) the possible changes will not affect orders for which we have already sent an Order Confirmation.

By clicking on "Authorize Payment", the customer confirms that the credit card and other data are his.

All customers who pay by credit / debit card are subject to validation checks. Saudade Baskets reserves the right to postpone any order if fraud is suspected.

Payment Security
Saudade Baskets uses SSL Secure Shopping, a standard in security technology to establish encrypted connections between the web server and the browser. This connection ensures that all data transferred is private and secure.

SSL is the industry standard and is used on millions of websites to protect transactions made online.